All user reviews of 1/5 for the Yamaha Pacifica PAC112V

I purchased the 112 from American Musical Supply over the internet. It was purchased as a Christmas gift for my 12 year old son. I paid approx. $175.00

The price was what attracted me to the guitar. I was looking for an inexpensive beginner guitar. I found the same guitar in local stores for twice the price.
The unit is easy to play and sounds good now that we had it repaired.
But....I will never purchase another Yamaha product for the rest of my life......their customer support is terrible! See below.

I do not like the service provided by Yamaha. There was none. They gave me the run around for almost a month!

When my son open his Christmas gift he was very excited. Unfortunately that excitement turned to disappointment very quickly.
The first night was fine. Everything worked. The next day the guitar's plug jack seemed to be shorting out. The next day it didn't work at all. If you tied a rubber band around the cord and placed the jack 1/4 of the way into the guitar...it would work great. Just don't get up or move more than a few inches.
I contacted American Music. They were great. They told me to send it back. I didn't want to go through that hassle so I attempted to contact Yamaha to find a local authorized repair shop. I called them in California several times, long distance. Each time they would put me on hold for a while. The first time that I called the gentleman gave me a repair reference number and told me that another man would get back to me with 24 - 48 hours. I waited a few days and called again. A woman answered and said that the man that handles guitars is on the phone and that he would call me back. I called back late in the day and left him a message to call.I waited a few more days and called again. I called again. I called again.
My boy had been without a working Christmas gift for weeks. So....I brought it to a local guitar guy and he fixed it in about 15 minutes........for free!
A week or so after I had it fixed I received a call from the Yamaha guy. He stated that the women should not have told me that he was going to call me back because he was going out of town on business....bla bla bla bla bla bla.... Yatta yatta yatta........
They only have one guy in charge of the entire country?!

I will never purchase another Yamaha product for as long as I live.


This review was originally published on http://www.musicgearreview.com