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A P « radio interference - behaves like a tuner »
Published on 08/08/14 at 14:51I was motivated by the reviews and technical specification. But I regreat the buy.
The radio frequency that I’m “catching” is a FM104.1 MHz.
SOUNDS
The radio frequency that I’m “catching” is a FM104.1 MHz, in my right monitor. I have send emails to musik thoman and tc eletronics. The mionitor as been send twice. I will copy the las one:
Hello,
Mister Henrik Midtgaard,
I appreciate your response, but allow me to totally disagree with you have mentioned, and I shall explain why:
I’m an electrical engineer, with 5 years degree, in one of the best schools in Portugal. So, theoretically, I have study electronic, amplifiers, etc. I work in a multinational Germany company, with quality certifications.
1-
Even a 50€ or 100€ monitor (even some Chinese) can comply with EU and FCC standards for emissions and shielding. Big deal…
If you produce a tuner, the EU and Fcc standars are certainly similar to a monitor.
The question is not that! The question is that a tuner is made to catch the FM or AM waves, and this amplified monitor is made to amplify the electrical signal input and to reproduce the sound.
I have other audio equipment’s (amplified monitors), and none behaves like a tuner!...
2-
I have 2 dynaudio bm15a: one right and one left
Why only the right one behaves like that? The broadcast signal is the same for the two equipments!
Ok, I now that is because the components, so is impossible to make 2 totally equal monitors.
Because of that, the problem will be solved if when I have sended for the first time the monitor, you should change the amplified module, for exemple. Or change some regulations on the circuits.
3-
As I said, I have many equipments, some cheap and other expansive. None behave like this bm15a!
We are talking of a 1300€ monitor, that is used in the main studios, and a brand that is supposed to be one of the best in the world in this products.
Because of that is totally inadmissible this behavior (of the product), and even worse, the disclaimer of the company!
Dynaudio acoustics shoud be concerned that a product could have this result and behavior!
4-
In my case the company as complete failed in the values that are announced in the site (https://www.dynaudio.com/int/about_dynaudio/responsibility.php)(I put comments in green bellow):
“Our Values
Keeping the customer in focus
Our customers are our actual employers. So "the customer" will always be in focus, when we communicate with our suppliers, in sales and in all of our individual departments. Thus, our customers will remain satisfied throughout the process. TOTALLY insatisfied. I listen fm radio in a supposed monitor!
Commitment and trust
We want our company to be characterised by professional pride and commitment. As employees we must possess an understanding of and an interest in the final product. We take responsibility for ensuring that we deliver a product that we can be proud of. Every time. Not in my case! We do not accept indifference or "good enough". We want a holistic understanding and trust that we are all very passionate about our individual tasks.
Quality
We will deliver the best sound (with radio and provide our customers with pure sound experiences (radio fm, is so good). In our quality work we employ international standards (TS16949), which ensures very high quality in our processes. We will always strive to create the best processes and results.
5- My tunner bm15a should be collected by tc electronics, because is a situation totally inadmissible. Your company should be shamed and beg me apologize for the situation that caused to me. Look at the picture (in append). It’s ridiculous !!!
6- Ok, you Win! I will put this monitors in my garage!
I will expose my case in all sites and foruns as possible. I belong to Portugal music community and forums, and I will tell my case to everybody. I think I will reach hundreds of potential clients that will quit to considerer by this brand. The losses for your company will be certainly more than the 2600€ that I payed for this ‘crazy’ product.
7- Denmark quality, let me laugh!... customer satisfaction, let me laugh! Your company has made the most laziness response and solution in this case! I repeat, you should be shamed!
Antonio Pina
From: Dynaudio Professional Support [mailto:support@dynaudioprofessional.zendesk.com]
Sent: quarta-feira, 6 de Agosto de 2014 11:34
To: António Filipe Pina
Subject: [dynaudio Professional Support] Re: bm15a par de colunas
# Please type your reply above this line #
Ticket #8325: bm15a par de colunas
Your support ticket (#8325) has been updated. Please reply to this email or follow the link below, should you have any further questions: http://support.dynaudioprofessional.com/requests/8325
________________________________________
Henrik, Aug 06 12:33:
Hi António,
Nicolas assigned this ticket to me as I'm managing the tech support team and in charge of after sales for TC Group.
The speakers are tested according to EU and FCC standards for emissions and shielding, so they're fully compliant with applicable regulations. If they've been sent in for inspection it's understandable they're returned to you in the same state as the speakers appear to work as normal, and as originally designed and shipped for many years already.
Don't get me wrong, I understand and acknowledge that you're experiencing an issue with the speakers - my answer solely concerns whether there's a design flaw in the speakers (there isn't - they're compatible with EU and FCC standards) or whether they're defective (extremely unlikely, as they apparently have been in for inspection already).
Henrik Midtgaard
Group Functional Manager
TC Group
________________________________________
António Filipe Pina, Aug 05 23:35:
Hello,
I have send twice the ‘tunner monitor’ to repair!... And it returns with the same problem? When you say a return, you say to check again and send the same, or you have offer the money back? I asked Musik Thomann to give my money back!
And, if you see in the internet, there are other users with the same problem, radio interference.
This tuner monitors are bad projected, the conception is wrong, for a brand like ‘dynaudio’. We are not talking about behringer, or so, and I never heard such problem in that brand…
How can I make a formal complain? Dynaudio has not supervisors? Can you send this to your ‘chief’?
This case was forward to Dynaudio engineers?
If Dynaudio don’t solve this issue, I will expose my case in all sites and foruns as possible. I belong to Portugal music community and forums, and I will tell my case to everybody. I think I will reach hundreds of potential clients that will quit to considerer by this brand. The losses for your company will be certainly more than the 2600€ that I payed for this ‘crazy’ product.
________________________________________
Nicolas, Aug 05 13:54:
Hello Antonio,
Thanks for the video. But we can only stick to what we already wrote to you, several times.
You already opened 4 incidents for the same problems (look at the history in your account) and you got the same answers from us. You were offered a return which you did not take. Why did not you take it? This offer unfortunately no longer applies.
We cannot solve the problem for the radio reception. It is not passiveness, it is just that there is no solution to it, by a repair or even a replacement. The design of the units is as it is and has worked for the great majority of users round the world for the last 15 years. I can understand that you are not satisfied that it does not work for you, but there is nothing we can do today after 5 years.
regards
Nicolas
________________________________________
António Filipe Pina, Aug 02 17:31:
You can see the problem in the youtube:
Hello,
It’s 5 years ago and not 6... I have been 4 years in Angola and that’s why I am now using the product again. I try, but I think I will throw to the garbage…
Since the email that you have referred bellow, I have send twice the right speaker to repair, and has return with the problem... See the attached emails!!!!
For me, it’s unbelievable the passiveness that the support answer to the problems. It seems that the idea is that is everything normal.
And Thomann service has not answer anymore the email in attach?? I have asked from my money back in 14-April-2010 (attached email)!!
I have one pair of products that I consider to be the worse buy I have made, and I have payed 2600 €!!!
Now, I understand the videos that are in youtube:
Is necessary to put a video on the youtube with my bm15a “tunner” ? and my left ‘distortion’ monitor? What a wonderful pair of noise generators…
I repeat what I have sayed before: It’s amazing and funny, not to say ilariant, that a monitor seems like a “tunner” (I can’t express how ridiculous this seems to me!!!!!!!!!)
How can I solve this problem!?
Or I want my money back…
From: Dynaudio Professional Support [support@dynaudioprofessional.zendesk.com]
Sent: sexta-feira, 1 de Agosto de 2014 13:32
To: António Filipe Pina
Subject: [dynaudio Professional Support] Re: bm15a par de colunas
________________________________________
António Filipe Pina, Aug 02 00:52:
Hello,
It’s 5 years ago and not 6... I have been 4 years in Angola and that’s why I am now using the product again. I try, but I think I will throw to the garbage…
Since the email that you have referred bellow, I have send twice the right speaker to repair, and has return with the problem... See the attached emails!!!!
For me, it’s unbelievable the passiveness that the support answer to the problems. It seems that the idea is that is everything normal.
And Thomann service has not answer anymore the email in attach?? I have asked from my money back in 14-April-2010 (attached email)!!
I have one pair of products that I consider to be the worse buy I have made, and I have payed 2600 €!!!
Now, I understand the videos that are in youtube:
Is necessary to put a video on the youtube with my bm15a “tunner” ? and my left ‘distortion’ monitor? What a wonderful pair of noise generators…
I repeat what I have sayed before: It’s amazing and funny, not to say ilariant, that a monitor seems like a “tunner” (I can’t express how ridiculous this seems to me!!!!!!!!!)
How can I solve this problem!?
Or I want my money back…
Attachment(s)
unnamed_attachment_1.eml
________________________________________
Nicolas, Aug 01 14:31:
Dear Antonio
1.The "radio" problem was already taken 6 years ago and you were offered a return to the dealer. and further assistance if not possible:
"
Henrik Midtgaard Sep 24, 2009 11:46
Dear Antonio,
I apologise for the delay in responding to you, we are currently experiencing a high volume on support requests.
I've checked into this matter with our Business Manager for the Dynaudio monitors, and this is what I found out: the BM15A are fully compliant with applicable EU regulations regarding electronic emissions and electromagnetic shielding; obviously, you're in a unique situation with what you're experiencing and I'm afraid we are not able to suggest any solutions or workaround for you.
I would recommend you return the speakers to the dealer (if possible) - if not, please let me know, and I'll see what I can do."
- BM15A sensitive to radio emissions : units are conform to EU specifications, but in some case (i.e proximity of a strong transmission signal, they will actually catch the radio). relocating, moving the units etc.. can solve the problem.
2. For the distortion - That is a new problem and could be due to something faulty in the amp module.
In this case please contact the service center in Portugal that will fix the problem. I am afraid that this enters in the normal service procedure and cannot be covered by warranty.
https://www.tcelectronic.com/support/service-warranty/service-centers/
regards
Nicolas
________________________________________
António Filipe Pina, Jul 31 09:29:
Boa noite,
Venho desta forma demonstrar o meu total descontentamento por um par de colunas bm15a.
Neste momento, oiço rádio numa coluna (sem qualquer imput), e a outra coluna apresenta distorção aberrante.
Foi a pior compra que fiz em termos de audio.
Dinheiro deitado ao lixo!!! São 2600€ no total para deitar ao lixo!!!!!!
Enviei os emails anexos e nunca ninguém me resolveu nada. Estive 4 anos em Angola (2009 a 2013), razão porque só agora voltei a ouvir as colunas.
Neste momento, uma coluna começou a tocar mal, com distorção muito grande (Esquerda).
Dynaudio para mim é mesmo muito mau!!!
Como posso resolver isto???? É que 2600€ custaram-me a ganhar!
Antonio Pina
+351 919560123
This email is a service from Dynaudio Professional Support.
Message-Id:W4JGSSYA_53e204955e405_90733fdb09ab33201714cf_sprut
________________________________________
Não foram detetados vírus nesta mensagem.
Verificado por AVG - www.avg.com
Versão: 2014.0.4716 / Base de dados de Vírus: 3986/7988 - Data de Lançamento: 08/05/14
OVERALL OPINION
A monitor that is a tuner. Forget! And support doesn't do nothing...
The radio frequency that I’m “catching” is a FM104.1 MHz.
SOUNDS
The radio frequency that I’m “catching” is a FM104.1 MHz, in my right monitor. I have send emails to musik thoman and tc eletronics. The mionitor as been send twice. I will copy the las one:
Hello,
Mister Henrik Midtgaard,
I appreciate your response, but allow me to totally disagree with you have mentioned, and I shall explain why:
I’m an electrical engineer, with 5 years degree, in one of the best schools in Portugal. So, theoretically, I have study electronic, amplifiers, etc. I work in a multinational Germany company, with quality certifications.
1-
Even a 50€ or 100€ monitor (even some Chinese) can comply with EU and FCC standards for emissions and shielding. Big deal…
If you produce a tuner, the EU and Fcc standars are certainly similar to a monitor.
The question is not that! The question is that a tuner is made to catch the FM or AM waves, and this amplified monitor is made to amplify the electrical signal input and to reproduce the sound.
I have other audio equipment’s (amplified monitors), and none behaves like a tuner!...
2-
I have 2 dynaudio bm15a: one right and one left
Why only the right one behaves like that? The broadcast signal is the same for the two equipments!
Ok, I now that is because the components, so is impossible to make 2 totally equal monitors.
Because of that, the problem will be solved if when I have sended for the first time the monitor, you should change the amplified module, for exemple. Or change some regulations on the circuits.
3-
As I said, I have many equipments, some cheap and other expansive. None behave like this bm15a!
We are talking of a 1300€ monitor, that is used in the main studios, and a brand that is supposed to be one of the best in the world in this products.
Because of that is totally inadmissible this behavior (of the product), and even worse, the disclaimer of the company!
Dynaudio acoustics shoud be concerned that a product could have this result and behavior!
4-
In my case the company as complete failed in the values that are announced in the site (https://www.dynaudio.com/int/about_dynaudio/responsibility.php)(I put comments in green bellow):
“Our Values
Keeping the customer in focus
Our customers are our actual employers. So "the customer" will always be in focus, when we communicate with our suppliers, in sales and in all of our individual departments. Thus, our customers will remain satisfied throughout the process. TOTALLY insatisfied. I listen fm radio in a supposed monitor!
Commitment and trust
We want our company to be characterised by professional pride and commitment. As employees we must possess an understanding of and an interest in the final product. We take responsibility for ensuring that we deliver a product that we can be proud of. Every time. Not in my case! We do not accept indifference or "good enough". We want a holistic understanding and trust that we are all very passionate about our individual tasks.
Quality
We will deliver the best sound (with radio and provide our customers with pure sound experiences (radio fm, is so good). In our quality work we employ international standards (TS16949), which ensures very high quality in our processes. We will always strive to create the best processes and results.
5- My tunner bm15a should be collected by tc electronics, because is a situation totally inadmissible. Your company should be shamed and beg me apologize for the situation that caused to me. Look at the picture (in append). It’s ridiculous !!!
6- Ok, you Win! I will put this monitors in my garage!
I will expose my case in all sites and foruns as possible. I belong to Portugal music community and forums, and I will tell my case to everybody. I think I will reach hundreds of potential clients that will quit to considerer by this brand. The losses for your company will be certainly more than the 2600€ that I payed for this ‘crazy’ product.
7- Denmark quality, let me laugh!... customer satisfaction, let me laugh! Your company has made the most laziness response and solution in this case! I repeat, you should be shamed!
Antonio Pina
From: Dynaudio Professional Support [mailto:support@dynaudioprofessional.zendesk.com]
Sent: quarta-feira, 6 de Agosto de 2014 11:34
To: António Filipe Pina
Subject: [dynaudio Professional Support] Re: bm15a par de colunas
# Please type your reply above this line #
Ticket #8325: bm15a par de colunas
Your support ticket (#8325) has been updated. Please reply to this email or follow the link below, should you have any further questions: http://support.dynaudioprofessional.com/requests/8325
________________________________________
Henrik, Aug 06 12:33:
Hi António,
Nicolas assigned this ticket to me as I'm managing the tech support team and in charge of after sales for TC Group.
The speakers are tested according to EU and FCC standards for emissions and shielding, so they're fully compliant with applicable regulations. If they've been sent in for inspection it's understandable they're returned to you in the same state as the speakers appear to work as normal, and as originally designed and shipped for many years already.
Don't get me wrong, I understand and acknowledge that you're experiencing an issue with the speakers - my answer solely concerns whether there's a design flaw in the speakers (there isn't - they're compatible with EU and FCC standards) or whether they're defective (extremely unlikely, as they apparently have been in for inspection already).
Henrik Midtgaard
Group Functional Manager
TC Group
________________________________________
António Filipe Pina, Aug 05 23:35:
Hello,
I have send twice the ‘tunner monitor’ to repair!... And it returns with the same problem? When you say a return, you say to check again and send the same, or you have offer the money back? I asked Musik Thomann to give my money back!
And, if you see in the internet, there are other users with the same problem, radio interference.
This tuner monitors are bad projected, the conception is wrong, for a brand like ‘dynaudio’. We are not talking about behringer, or so, and I never heard such problem in that brand…
How can I make a formal complain? Dynaudio has not supervisors? Can you send this to your ‘chief’?
This case was forward to Dynaudio engineers?
If Dynaudio don’t solve this issue, I will expose my case in all sites and foruns as possible. I belong to Portugal music community and forums, and I will tell my case to everybody. I think I will reach hundreds of potential clients that will quit to considerer by this brand. The losses for your company will be certainly more than the 2600€ that I payed for this ‘crazy’ product.
________________________________________
Nicolas, Aug 05 13:54:
Hello Antonio,
Thanks for the video. But we can only stick to what we already wrote to you, several times.
You already opened 4 incidents for the same problems (look at the history in your account) and you got the same answers from us. You were offered a return which you did not take. Why did not you take it? This offer unfortunately no longer applies.
We cannot solve the problem for the radio reception. It is not passiveness, it is just that there is no solution to it, by a repair or even a replacement. The design of the units is as it is and has worked for the great majority of users round the world for the last 15 years. I can understand that you are not satisfied that it does not work for you, but there is nothing we can do today after 5 years.
regards
Nicolas
________________________________________
António Filipe Pina, Aug 02 17:31:
You can see the problem in the youtube:
Hello,
It’s 5 years ago and not 6... I have been 4 years in Angola and that’s why I am now using the product again. I try, but I think I will throw to the garbage…
Since the email that you have referred bellow, I have send twice the right speaker to repair, and has return with the problem... See the attached emails!!!!
For me, it’s unbelievable the passiveness that the support answer to the problems. It seems that the idea is that is everything normal.
And Thomann service has not answer anymore the email in attach?? I have asked from my money back in 14-April-2010 (attached email)!!
I have one pair of products that I consider to be the worse buy I have made, and I have payed 2600 €!!!
Now, I understand the videos that are in youtube:
Is necessary to put a video on the youtube with my bm15a “tunner” ? and my left ‘distortion’ monitor? What a wonderful pair of noise generators…
I repeat what I have sayed before: It’s amazing and funny, not to say ilariant, that a monitor seems like a “tunner” (I can’t express how ridiculous this seems to me!!!!!!!!!)
How can I solve this problem!?
Or I want my money back…
From: Dynaudio Professional Support [support@dynaudioprofessional.zendesk.com]
Sent: sexta-feira, 1 de Agosto de 2014 13:32
To: António Filipe Pina
Subject: [dynaudio Professional Support] Re: bm15a par de colunas
________________________________________
António Filipe Pina, Aug 02 00:52:
Hello,
It’s 5 years ago and not 6... I have been 4 years in Angola and that’s why I am now using the product again. I try, but I think I will throw to the garbage…
Since the email that you have referred bellow, I have send twice the right speaker to repair, and has return with the problem... See the attached emails!!!!
For me, it’s unbelievable the passiveness that the support answer to the problems. It seems that the idea is that is everything normal.
And Thomann service has not answer anymore the email in attach?? I have asked from my money back in 14-April-2010 (attached email)!!
I have one pair of products that I consider to be the worse buy I have made, and I have payed 2600 €!!!
Now, I understand the videos that are in youtube:
Is necessary to put a video on the youtube with my bm15a “tunner” ? and my left ‘distortion’ monitor? What a wonderful pair of noise generators…
I repeat what I have sayed before: It’s amazing and funny, not to say ilariant, that a monitor seems like a “tunner” (I can’t express how ridiculous this seems to me!!!!!!!!!)
How can I solve this problem!?
Or I want my money back…
Attachment(s)
unnamed_attachment_1.eml
________________________________________
Nicolas, Aug 01 14:31:
Dear Antonio
1.The "radio" problem was already taken 6 years ago and you were offered a return to the dealer. and further assistance if not possible:
"
Henrik Midtgaard Sep 24, 2009 11:46
Dear Antonio,
I apologise for the delay in responding to you, we are currently experiencing a high volume on support requests.
I've checked into this matter with our Business Manager for the Dynaudio monitors, and this is what I found out: the BM15A are fully compliant with applicable EU regulations regarding electronic emissions and electromagnetic shielding; obviously, you're in a unique situation with what you're experiencing and I'm afraid we are not able to suggest any solutions or workaround for you.
I would recommend you return the speakers to the dealer (if possible) - if not, please let me know, and I'll see what I can do."
- BM15A sensitive to radio emissions : units are conform to EU specifications, but in some case (i.e proximity of a strong transmission signal, they will actually catch the radio). relocating, moving the units etc.. can solve the problem.
2. For the distortion - That is a new problem and could be due to something faulty in the amp module.
In this case please contact the service center in Portugal that will fix the problem. I am afraid that this enters in the normal service procedure and cannot be covered by warranty.
https://www.tcelectronic.com/support/service-warranty/service-centers/
regards
Nicolas
________________________________________
António Filipe Pina, Jul 31 09:29:
Boa noite,
Venho desta forma demonstrar o meu total descontentamento por um par de colunas bm15a.
Neste momento, oiço rádio numa coluna (sem qualquer imput), e a outra coluna apresenta distorção aberrante.
Foi a pior compra que fiz em termos de audio.
Dinheiro deitado ao lixo!!! São 2600€ no total para deitar ao lixo!!!!!!
Enviei os emails anexos e nunca ninguém me resolveu nada. Estive 4 anos em Angola (2009 a 2013), razão porque só agora voltei a ouvir as colunas.
Neste momento, uma coluna começou a tocar mal, com distorção muito grande (Esquerda).
Dynaudio para mim é mesmo muito mau!!!
Como posso resolver isto???? É que 2600€ custaram-me a ganhar!
Antonio Pina
+351 919560123
This email is a service from Dynaudio Professional Support.
Message-Id:W4JGSSYA_53e204955e405_90733fdb09ab33201714cf_sprut
________________________________________
Não foram detetados vírus nesta mensagem.
Verificado por AVG - www.avg.com
Versão: 2014.0.4716 / Base de dados de Vírus: 3986/7988 - Data de Lançamento: 08/05/14
OVERALL OPINION
A monitor that is a tuner. Forget! And support doesn't do nothing...
