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Thread lost code

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1 lost code
I bought Cubase SE at guitar center. I cannot find the sleeve to reinstall Cubase on my computer. Is there a way to get a my code without buying something?
2
have you tried writing to Steinberg Support?
3
I have also lost my serial number for CuBase SX and cannot upload the software to my system. I wrote to Steinberg Support about a week ago, but have not heard back from them.