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Thread Windows 10 update and latency

  • 1 comment
  • 2 participants
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Dobly

Dobly

3 posts
New AFfiliate
First post
1 Posted on 04/17/2017 at 02:40:23
Hi

I have a Focusrite 2i4 connected to a laptop, which is intern midi'd to an electric drum module.

The laptop runs Addictive Drums 2 so when I play a pad, the midi triggers a sound in AD2 which in turn sends the sound out of the 2i4 to a mixer. All in 2ms. A latency so small I cannot detect it when playing.

Yesterday Window 10 (64bit) updated. Running AD2 today with my drums and the latency was unbearable. AD2 reported the latency at 10ms, but I suspect it is wrong. It was unplayable.

I downloaded the Focusrite 2i4 driver and reinstalled it. Restarted the laptop and the issue was still there. I rebooted several times to no avail. WHat was a perfect setup was ruined by Win10 updating.

Anyone else experienced this? Did you work out how to fix it?
AlexFocusrite

AlexFocusrite

49 posts
New AFfiliate
2 Posted on 05/05/2017 at 04:35:38
Hi Dobly,

Please check your buffer size in the ASIO Control Panel or in Addictive Drums 2. Please also ensure that you are on the Focusrite driver as the latest Windows Update includes a class compliant Windows Audio Driver so you may need to manually assign the driver. In order to do this please go to your Device Manager > Expand Sound, Video & Game Controllers > Right click Focusrite USB Audio > Update Driver Software... > Browse my computer for driver software... > Let me pick... > Click on Focusrite USB Audio > Click 'Next' > Click 'Close'

Does this solve your issue?

If not then I would recommend opening a support ticket with us directly by navigating to https://support.focusrite.com/hc/en-gb/requests/new

Best regards,

Alex Bull // Focusrite Technical Support
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