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Alesis iO|2 monitoring problem!

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Topic Alesis iO|2 monitoring problem!
Hi there, I'm new here! But I hope someone would be kind enough to help.

I just got an Alesis iO|2 and I can't seem to get my monitoring mix running in stereo, it's panned hard left or right. I'm using Cubase SX at the moment, and my outputs show that both are working and sending a signal on both channels. But when I try and pan a track to the right, the volume just drops despite showing a output in Cubase. Any thoughts? Also, when I set my mix to direct rather then usb, I can hear the dry signal completely in stereo... This has been bugging me for a bit now! Thanks.