help required - Focusrite Scarlett 2i2 1st gen - no signal to programs

brigetsongs

1

New AFfiliate

Member 8 years ago

Topic Posted on 06/04/2017 at 12:10:22

Anyone familiar with the Focusrite Scarlett 2i2 1st gen? Mine is showing that it has signal but the signal is not making it to the recording programs... updated the firmware on the Focusrite and that did not do anything. any other ideas? maybe something in the settings in the programs (LogicPro, Garageband)... I am running MacOS Sierra 10.12.14. Thanks in advance

EarlyBGoode

1

New AFfiliate

Member 8 years ago

2 Posted on 06/20/2017 at 15:34:25

I am getting the same problem with the same USB interface. Different hardware, though, I'm running a Windows 10 system.

Anyone have any insight?

0

meeshaw

22

New AFfiliate

Member 8 years ago

3 Posted on 07/10/2017 at 06:53:59

Had a similar issue a few weeks ago.
Deinstalled Avast Antivirus fixed this problem for me.
Windows 10 x64. I have no experience with MacOS regarding this issue.

0

AlexFocusrite

49

New AFfiliate

Member 8 years ago

4 Posted on 08/16/2017 at 03:22:19

Hi Brigetsongs,

Sorry to hear you're having some problems with your 2i2. The best thing to do is to try trashing the preferences and running the class compliant app on Mac.

https://support.focusrite.com/hc/en-gb/articles/206849239-How-do-I-Delete-my-Audio-Preferences-on-Mac-OS-X-

https://support.focusrite.com/hc/en-gb/articles/115002523165-Are-Focusrite-USB-interfaces-Plug-and-Play-on-Mac-

This should solve your problem. If it doesn't then please do get in touch with us directly by opening a ticket at https://support.focusrite.com/hc/en-gb/requests/new and we'll be happy to help further.

Best regards,

Alex Bull // Focusrite Tech Support

0

AlexFocusrite

49

New AFfiliate

Member 8 years ago

5 Posted on 08/16/2017 at 03:22:51

Hi Brigetsongs,

Sorry to hear you're having some problems with your 2i2. The best thing to do is to try trashing the preferences and running the class compliant app on Mac.

https://support.focusrite.com/hc/en-gb/articles/206849239-How-do-I-Delete-my-Audio-Preferences-on-Mac-OS-X-

https://support.focusrite.com/hc/en-gb/articles/115002523165-Are-Focusrite-USB-interfaces-Plug-and-Play-on-Mac-

This should solve your problem. If it doesn't then please do get in touch with us directly by opening a ticket at https://support.focusrite.com/hc/en-gb/requests/new and we'll be happy to help further.

Best regards,

Alex Bull // Focusrite Tech Support

0

help required Focusrite Scarlett 2i2 1st gen - no signal to programs