You're right, this does sound unusual.
Please can you either give us a call or raise an emil case, details here:
We'll figure out the quickest way to get you back up and running.
Alternatively, as mentioned, if you are still within the warranty period, feel free to return to the retailer you purchased from. They will either be able to action a warranty repair or a replacement.
Please do let me know if there's anything else I can help you with
Focusrite Technical Support