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help required Red plug ins unrecognisable on mac

  • 3 replies
  • 2 participants
  • 583 views
  • 2 followers
Red plug ins unrecognisable on mac
#1
I have spent 2 hours trying to get the dmg file to open, it cant be recognised by my laptop. I have emailed the support and they told me to repair permissions, which i do every month anyway. I have taken the same dmg i downloaded, and also logged in and dl'ed on other macs, and the same problem follows me round. Has anyone had any luck with this?
I guess this is what you get with free stuff, but come on Focusrite, if you want people to use your products then it is better to leave a good taste in their mouth, not like me where i have wasted too much time on this product to warrant using it or positively promoting it, which is sad as i have used the hardware red 3 before and loved the results.
#2
Hi Oliver,

Sorry to hear that you're having issues with installing the Red Plugins, the symptoms you describe is not something we're aware of as being a consistent issue.
Please can you let me know the exact error message that appears when you try and run the .dmg file? A screenshot would help greatly.
If you would prefer, please do give us a call again and we can go through the issues more directly:

https://us.focusrite.com/answerbase/contact

Please let me know how you get on
Simon // Focusrite Technical Support
#3
Thanks for your help, I was about to update to yosemite osx when i decided to see what updates of maverick osx that id missed. i had only missed the itunes update, which i did, then restarted the computer and the red plugins dmg and saffiremix dmg both opened. running fine now thanks. :)
#4
Hi Oliver,

Great, glad to hear you're up and running.
Have fun with it.

Simon // Focusrite Technical Support