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Focusrite Scarlett Sound Card - Techniqual Driver Problem

  • 19 replies
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Topic Focusrite Scarlett Sound Card - Techniqual Driver Problem
Hey guys.
I got Scarlett 2i2 some day ago and after Registering my product I got Drivers and I installed them .
I got a Rode NT-2 Package and Everything was good .

I used FL Studio 11 And SONAR for music and vocal recording ...
and ... I'm using ASIO4All v2 for Audio recording .

yesterday I downloaded FL Studio 12 (Final) and installed.
And I faced with a damn problem , It seems Fl Studio Installed something that crashed my focusrite Drivers

It records something like Crackling Noises and it's very noisy , I uploaded some samples I record :

- sample 1 : Microphone touching
https://my.pcloud.com/publink/show?code=Eof7

- sample 2 : Air sound
https://my.pcloud.com/publink/show?code=5rf7

- Sample 3 : Vocal sound
https://my.pcloud.com/publink/show?code=kof7

And problem there is , It's everywhere like this .
In Windows recorder , In everywhere on my Desktop PC :(

First I thought my microphone is the problem and it's from Hardware .
But today I tested my Scarlett and my mic on my laptop and everything was right !



And now :D:
I read some topic like this :
https://en.audiofanzine.com/focusrite/forums/t.9072,crackling-noises-scarlett-solo-windows-7-64bit.html


But that solution not works for me :(
My OS is Windows 8 64-bit and my driver version is last version I downloaded from my profile .

What I have to do now ?




[ Post last edited on 04/29/2015 at 03:11:27 ]

2
Did you downloaded the latest drivers from the website? So you can restore your scarlett drivers....

Btw their are topics here with info to optimize your system for audio recording.

-Angelie

It's not about what you got to use ....    but how you use what you got...

3
Quote from angelie:
Did you downloaded the latest drivers from the website? So you can restore your scarlett drivers....

Btw their are topics here with info to optimize your system for audio recording.

-Angelie


Hi angelie
yes I downloaded last version and I was using it , it went this way after I installed FL Studio 12

And my system is Giant :D there's no problem for optimizing .

Thank you for answer
4
Hi LinkinForEver,

Unfortunately, a powerful system on paper doesn't necessarily mean that it is optimised for audio, try the following:

https://global.focusrite.com/answerbase/optimising-your-pc-for-audio-on-windows-8

https://global.focusrite.com/answerbase/why-is-my-audio-slowed-down-in-windows-8-when-the-computer-starts

Have you tried another USB port? Some are internally hubbed and can cause issues. Please try each one and monitor the performance of the interface.

Please ensure you have disabled power saving mode for USB devices:

In the device manager (Start > Control Panel > System and Security > System > Device Manager), in the Universal Serial Bus controllers section, right click each USB Root Hub, choose Properties > Power Management and untick the Allow the computer to turn off this device to save power option.

USB Power

If using a Laptop, it could also be worth checking the general power management of your computer:
Go to Start > Control Panel > System and Security > Power Options.
Set the Power Scheme to High Performance (if this setting is not available, click on Show additional plans first). Then click on Change plan settings. On the next page set both Turn off the display and Put the computer to sleep to Never.

Power Options

Then click Change advanced power settings. In the window that opens make sure you have the following settings:
Hard disc > Turn off hard disk after > Setting (Minutes) = Never
Sleep > Sleep after > Setting (Minutes) = Never
USB settings > USB selective suspend setting > Setting = Disabled
Display > Turn off display after > Setting (Minutes) = Never
Processor power management > Minimum processor state > Setting = 100%
Processor power management > Maximum processor state > Setting = 100%

Please note, not all options may be available.

It could also be worth checking for any available USB/Chipset driver updates for your motherboard, including an updates to your BIOS.

On top of this, please can you let me know if you have an Intel or an AMD chipset?
If Intel, please try downloading installing the latest beta driver here:

http://beta.focusrite.com/releases/focusrite_usb2_drivers/

To ensure that Windows as assigned the correct driver, please navigate to Control Panel -> Device Manager -> right-click on interface in Sound, Video & Game Controllers -> Update driver software -> Browse My Computer -> Let me pick from a list -> Ensure 3.1.10 is selected and click Next
You can also use this process to revert to 2.5.1 if you need to.
These two drivers should be used as ASIO4All is just a generic WDM wrap, not a full ASIO driver.

Let me know how you get on, please do contact us directly if you wish to run through troubleshooting over email:
http://focusrite.com/answerbase/contact

Simon // Focusrite Technical Support

[ Post last edited on 04/30/2015 at 03:34:13 ]

5
Thanks dear Simon !
I did every thing !!!!!!! I checked them all

But nothing changed !

I uninstall everything ! my audio performance crashed and I tested everything to fix it ...


I talked more than 2h with Focusrite online support
It fixed just for 10 minute and after it went noisy again ...


there no hardware problem ... All it's software .
I did everything for optimizing .


I was recording with Fl Studio 11 , ASIO4ALL , my 2i2 and same windows 4 days ago !
It was optimized ... and perfect but now ...
after I installed FL studio 12 ... ah damn it ... I wish I would never install It :(



I really don't know what I have to do :(
I can't change my windows .

[ Post last edited on 05/03/2015 at 02:33:14 ]

6
Blame FL... That program does do something with your scarlett drivers / settings...

Did you send a notice to the FL developers?
I think they should know about this problem and perhaps they have a solution for you

Good luck

- Angelie

It's not about what you got to use ....    but how you use what you got...

7
Hi,

Can you confirm that you're selecting the Focusrite Scarlett ASIO USB driver with FL Studio (this may be named slightly differently) and NOT Asio4All?

If the issue persists, and the issues only starting occurring after the latest update from FL Studio, then I would certainly contact them ASAP.

Hope this helps.
Simon // Focusrite Technical Support
8
Quote:
Blame FL... That program does do something with your scarlett drivers / settings...

Did you send a notice to the FL developers?
I think they should know about this problem and perhaps they have a solution for you

Good luck

- Angelie


thanks you Angelie
I did what you said and I'm waiting for answer !

Regards
Mike

Quote:
Hi,

Can you confirm that you're selecting the Focusrite Scarlett ASIO USB driver with FL Studio (this may be named slightly differently) and NOT Asio4All?

If the issue persists, and the issues only starting occurring after the latest update from FL Studio, then I would certainly contact them ASAP.

Hope this helps.
Simon // Focusrite Technical Support

Hi dear Simon
Yes , I can use Focusrite Scarlett ASIO USB but the quality is the same .
and some thing I see lately ... when I connect my 2i2 in my pc , All of my sound drivers HD Realtek and ... Goes so heavy and they loads with 2 - 5 second delay ...
but when I disconnect it everything goes back .


I test my system audio performance with dpclat
here's the result :
1903128.jpg

and another thing ... Focusrite 2.5.1 driver doesn't remove from my system but 2.5.2 and 3 installs with no problem .
1903130.jpg



if you thing only way is changing my windows tell me .

[ Post last edited on 05/07/2015 at 02:51:47 ]

9
The DPC graph that you've posted shows that there are a number of clashes between hardware/drivers. We would expect that entire graph to be showing green bars as opposed to yellow. In our experience, whilst the checker states that you should be able to stream audio with no issues, even one spike into yellow can adversely effect audio.
I would recommend going through your hardware and ensuring that all devices have the most upto date drivers from their manufacturers. Common culprits that clash with audio drivers are graphics cards, wifi adapters and network adapters. You should also download the latest USB chipset drivers for your motherboard from the manufacturer, and at the same time, ensure that your BIOS is the latest version as well.

With regards to driver installation, each subsequent version of the driver should simply install over the last version. You can then tell Windows which driver to assign by navigating to Control Panel -> Device Manager -> right-click on interface in Sound, Video & Game Controllers -> Update driver software -> Browse My Computer -> Let me pick from a list -> Ensure 2.5.128.1 (or 2.5.2 or 3.1.10, depending on which is applicable) is selected and click Next.
You can obviously use this process to switch between driver versions assuming they've been installed on your system.

I hope this helps, let me know how you get on.
Simon // Focusrite Technical Support
10
Hi dear Simon , thanks for another solution ...
I downloaded 1GB driver updates and Updated everything ...
Realtek HD Audio Driver
BIOS And my motherboard
USB chipsets ...

everything .

and I installed 2.5.2 and 3.1.10 Driver and I selected 3.1 In driver list .

BUT NOTHING CHANGED ! :(

a full information of my PC :
1903125.jpg

[ Post last edited on 05/08/2015 at 04:31:35 ]

11
Can it be that the amount of audio drivers bite eachother? Or that they use up to much resources?

What if you kill / disable all audio drivers except the scarlett ones....

What happens then?

I'm not an expert but you can always try ;-)

- Angelie

It's not about what you got to use ....    but how you use what you got...

12
Quote from angelie:
Can it be that the amount of audio drivers bite eachother? Or that they use up to much resources?

What if you kill / disable all audio drivers except the scarlett ones....

What happens then?

I'm not an expert but you can always try ;-)

- Angelie


I tried it ... I remove all of my audio drivers and test each one alone ...
But nothing changed ...

It really hurts ! :| I DID EVERYTHING but there's no changing ! even a little bit ... :(

even I remove all of my sound drivers and when my system has no sound !
DPC is yellow :|

I think after two year I have to change my windows :D
But I can't becuz my main work is Architecture Rendering and Game modeler and I have many software if i change windows ... ... ... :| ... It's very hard .

Thanks so much for replying
13
Hi Linkin,

Do you currently have both the 2.5.2 and 3.1.10 drivers installed?

Ideally you should only have (1) audio driver installed to avoid conflicts. That 2.5.2 driver was released for AMD customers using USB 2.0 ports. Since you are running an Intel processor you should be able to remove the 2.5.2 driver and keep the 3.1.10.

Lets Code 10 the device and then reinstall the 3.1.10 driver only. To do this please :

Go to Start> Control Panel> Programs and Features ... Here you will right click on "Focusrite Scarlett Audio..." and choose uninstall as well as right click on "Focusrite USB 2.0 Audio.." and choose uninstall. If prompted to restart please do so.

Next, please go to Device Manager> Sound Video and Game Controllers and right click on the Scarlett and choose uninstall. You will also need to check the box to uninstall the driver as well, when prompted.

The end result should be a "Code 10" when the device is connected. The "Code 10" error will be shown in the form of a yellow triangle being listed next to the Scarlett in Device Manager. To confirm this, please disconnect and reconnect the Scarlett to your PC. Once done, please disconnect the Scarlett and install the 3.1.10 driver.

What are your results?

Also it may be beneficial to see a NFO of your system information to look into other possible causes.

If you have not already, please open a support case with us here : https://global.focusrite.com/answerbase/contact

Best Regards,
David // Focusrite Technical Support
14
Hi David
I did them all but nothing changed I think it can't fix !

This is my last way :
www.sysnative.com/forums/windows-7-windows-vista-tutorials/5721-how-diagnose-fix-high-dpc-latency-issues-wpa-windows-vista-7-8-a.html

but I'm not sure to do this ... do you think it can works ?
I'm afraid to ding this way .

Cheers,
Mike

[ Post last edited on 05/09/2015 at 13:44:01 ]

15
sorry for spam posting :)
Here ... my scanned DPC !
this software says your system is ready for audio streaming !
1903122.jpg
16
Hi,

Are you still seeing multiple yellow spikes in the DPC graph when running audio?

Thanks
Simon // Focusrite Technical Support
17
Hi Simon
yest It's the same...

But Some news ...

1 - I tested my 2i2 and my mic on another three system (PC).

I first installed 2i2 2.5.1 driver ... and Next I installed FL Studio 12 !
And Everything was right :|

And I got their DPC graph before/after instillation .
and All of them was yellow but they all was right.


2 - Important thing : I updated my HD Realtek Driver to an official version .
and my system sound in FL studio and ... went so good .

Sound performance in VSTs and everything was so cool ... no noise ... no delay ...

But precisely when I connect my 2i2 , Audio performance Gets downnnnnnn !

My vsts goes to 2 or 3 second delay ... FL studio opens with delay ...

And NOISE and more noise on my microphone ... !


3 - I can't remove 2.5.1 from my pc ... it's not in device manager but when I Uninstalls 2.5.2 and 3.1.10
Yet I have focusrite devices in Fl Studio and everywhere ...

But in system sound setting it's not ...


I tried to install it fully by removing sys files but it doesn't work ...



Result till now :

- My 2i2 Is Healthy
- My Microphone Is Healthy
- FL Studio 12 it's not the problem

So what's wrong !?
I was working with it everyday and it was perfect but now ...
I'm disappointed !

18
holy crap !!!!!!!
Finally ... !


5 minute ago A really silly idea created in my head! AND IT WORKS :|

I just made another Windows User Account and Sound is perfectly clear !!!!!!!!! :|

I can't understand really what was wrong :D
Now I Installed FL12 on my another User and
Everything is cool ...


Thank you all Simon , Angelie , David And Ben (Online Support)...
http://upload7.ir/imgs/2014-11/13869862607641705758.gif
http://upload7.ir/imgs/2014-11/13869862607641705758.gif
http://upload7.ir/imgs/2014-11/13869862607641705758.gif

[ Post last edited on 05/13/2015 at 15:39:55 ]

19
Excellent news.
That is quite strange and perhaps relates to a back-end process or similar that is running as part of your other Windows account.
It's possible that after a long period using one account, various updates, program installs, program uninstalls, old drivers etc, things can become unstable to a degree.
As you've found, it's often worth 'starting from scratch' every now and then, essentially having a bit of a system clear-out.

Hope you enjoy the Scarlett some more, let us know if you need anything else.

Simon // Focusrite Technical Support

[ Post last edited on 05/14/2015 at 01:57:55 ]

20
Yeah! :-h
Good news....enjoy recording / playing music

- Angelie

It's not about what you got to use ....    but how you use what you got...