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Cannot change / decrease buffer length in my scarlet 2i2...please help !

 
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Narcsoul

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Narcsoul
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1 Posted on 09/06/2013 at 00:32:21
Hello from Greece,

I have a main problem with my 2i2 scarlet audio card. I cannot change its buffer size / length. It is always set in 10 ms...and cannot decrease it in any way. I have tried it with my DAW ( cubase 6 ) COMPLETELY closed with no sucess.

I have tried it from DAW panel and from focurite panel with no sucess too. I have the latest drivers and my operating system is win 7 64 ultimate.

Please let me know what can i do for this in order to fix it. :(

Thanx in advance

FocusriteNovationSupport

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FocusriteNovationSupport
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2 Posted on 09/20/2013 at 01:51:19
Hi Narcsoul,

Thanks for your post.

Have you installed the driver using administrator rights, by right clicking on the .exe file? If not, please unistall it and do so.

Are you connected to a hub at all? If so please remove this and connect the Scarlett 2i2 directly to a dedicated port using the supplied cable. Eventually try another cable and or port.

Do you use any further devices or software? Make sure to remove/ close all these and use only the minimum required to operate with your Scarlett 2i2.

Please let me know, if I can be of any further assistance to you.

With best regards,

Marcel // Technical Support Engineer

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