Dynaudio BM15A

I was motivated by the reviews and technical specification. But I regreat the buy.
The radio frequency that I’m “catching” is a FM104.1 MHz.

SOUNDS

The radio frequency that I’m “catching” is a FM104.1 MHz, in my right monitor. I have send emails to musik thoman and tc eletronics. The mionitor as been send twice. I will copy the las one:
Hello,

Mister Henrik Midtgaard,

I appreciate your response, but allow me to totally disagree with you have mentioned, and I shall explain why:

I’m an electrical engineer, with 5 years degree, in one of the best schools in Portugal. So, theoretically, I have study electronic, amplifiers, etc. I work in a multinational Germany company, with quality certifications.

1-
Even a 50€ or 100€ monitor (even some Chinese) can comply with EU and FCC standards for emissions and shielding. Big deal…

If you produce a tuner, the EU and Fcc standars are certainly similar to a monitor.

The question is not that! The question is that a tuner is made to catch the FM or AM waves, and this amplified monitor is made to amplify the electrical signal input and to reproduce the sound.

I have other audio equipment’s (amplified monitors), and none behaves like a tuner!...

2-
I have 2 dynaudio bm15a: one right and one left

Why only the right one behaves like that? The broadcast signal is the same for the two equipments!

Ok, I now that is because the components, so is impossible to make 2 totally equal monitors.

Because of that, the problem will be solved if when I have sended for the first time the monitor, you should change the amplified module, for exemple. Or change some regulations on the circuits.

3-
As I said, I have many equipments, some cheap and other expansive. None behave like this bm15a!
We are talking of a 1300€ monitor, that is used in the main studios, and a brand that is supposed to be one of the best in the world in this products.
Because of that is totally inadmissible this behavior (of the product), and even worse, the disclaimer of the company!
Dynaudio acoustics shoud be concerned that a product could have this result and behavior!

4-
In my case the company as complete failed in the values that are announced in the site (https://www.dynaudio.com/int/about_dynaudio/responsibility.php)(I put comments in green bellow):
“Our Values
Keeping the customer in focus
Our customers are our actual employers. So "the customer" will always be in focus, when we communicate with our suppliers, in sales and in all of our individual departments. Thus, our customers will remain satisfied throughout the process. TOTALLY insatisfied. I listen fm radio in a supposed monitor!

Commitment and trust
We want our company to be characterised by professional pride and commitment. As employees we must possess an understanding of and an interest in the final product. We take responsibility for ensuring that we deliver a product that we can be proud of. Every time. Not in my case! We do not accept indifference or "good enough". We want a holistic understanding and trust that we are all very passionate about our individual tasks.

Quality
We will deliver the best sound (with radio and provide our customers with pure sound experiences (radio fm, is so good). In our quality work we employ international standards (TS16949), which ensures very high quality in our processes. We will always strive to create the best processes and results.

5- My tunner bm15a should be collected by tc electronics, because is a situation totally inadmissible. Your company should be shamed and beg me apologize for the situation that caused to me. Look at the picture (in append). It’s ridiculous !!!
6- Ok, you Win! I will put this monitors in my garage!
I will expose my case in all sites and foruns as possible. I belong to Portugal music community and forums, and I will tell my case to everybody. I think I will reach hundreds of potential clients that will quit to considerer by this brand. The losses for your company will be certainly more than the 2600€ that I payed for this ‘crazy’ product.
7- Denmark quality, let me laugh!... customer satisfaction, let me laugh! Your company has made the most laziness response and solution in this case! I repeat, you should be shamed!

Antonio Pina

From: Dynaudio Professional Support [mailto:support@dynaudioprofessional.zendesk.com]
Sent: quarta-feira, 6 de Agosto de 2014 11:34
To: António Filipe Pina
Subject: [dynaudio Professional Support] Re: bm15a par de colunas

# Please type your reply above this line #
Ticket #8325: bm15a par de colunas


Your support ticket (#8325) has been updated. Please reply to this email or follow the link below, should you have any further questions: http://support.dynaudioprofessional.com/requests/8325
________________________________________

Henrik, Aug 06 12:33:
Hi António,
Nicolas assigned this ticket to me as I'm managing the tech support team and in charge of after sales for TC Group.
The speakers are tested according to EU and FCC standards for emissions and shielding, so they're fully compliant with applicable regulations. If they've been sent in for inspection it's understandable they're returned to you in the same state as the speakers appear to work as normal, and as originally designed and shipped for many years already.
Don't get me wrong, I understand and acknowledge that you're experiencing an issue with the speakers - my answer solely concerns whether there's a design flaw in the speakers (there isn't - they're compatible with EU and FCC standards) or whether they're defective (extremely unlikely, as they apparently have been in for inspection already).
Henrik Midtgaard
Group Functional Manager
TC Group
________________________________________

António Filipe Pina, Aug 05 23:35:
Hello,
I have send twice the ‘tunner monitor’ to repair!... And it returns with the same problem? When you say a return, you say to check again and send the same, or you have offer the money back? I asked Musik Thomann to give my money back!
And, if you see in the internet, there are other users with the same problem, radio interference.
This tuner monitors are bad projected, the conception is wrong, for a brand like ‘dynaudio’. We are not talking about behringer, or so, and I never heard such problem in that brand…
How can I make a formal complain? Dynaudio has not supervisors? Can you send this to your ‘chief’?
This case was forward to Dynaudio engineers?
If Dynaudio don’t solve this issue, I will expose my case in all sites and foruns as possible. I belong to Portugal music community and forums, and I will tell my case to everybody. I think I will reach hundreds of potential clients that will quit to considerer by this brand. The losses for your company will be certainly more than the 2600€ that I payed for this ‘crazy’ product.
________________________________________

Nicolas, Aug 05 13:54:
Hello Antonio,
Thanks for the video. But we can only stick to what we already wrote to you, several times.
You already opened 4 incidents for the same problems (look at the history in your account) and you got the same answers from us. You were offered a return which you did not take. Why did not you take it? This offer unfortunately no longer applies.
We cannot solve the problem for the radio reception. It is not passiveness, it is just that there is no solution to it, by a repair or even a replacement. The design of the units is as it is and has worked for the great majority of users round the world for the last 15 years. I can understand that you are not satisfied that it does not work for you, but there is nothing we can do today after 5 years.
regards
Nicolas
________________________________________

António Filipe Pina, Aug 02 17:31:
You can see the problem in the youtube:

Hello,
It’s 5 years ago and not 6... I have been 4 years in Angola and that’s why I am now using the product again. I try, but I think I will throw to the garbage…
Since the email that you have referred bellow, I have send twice the right speaker to repair, and has return with the problem... See the attached emails!!!!
For me, it’s unbelievable the passiveness that the support answer to the problems. It seems that the idea is that is everything normal.
And Thomann service has not answer anymore the email in attach?? I have asked from my money back in 14-April-2010 (attached email)!!
I have one pair of products that I consider to be the worse buy I have made, and I have payed 2600 €!!!
Now, I understand the videos that are in youtube:


(similar problem that my left monitor has now)
Is necessary to put a video on the youtube with my bm15a “tunner” ? and my left ‘distortion’ monitor? What a wonderful pair of noise generators…
I repeat what I have sayed before: It’s amazing and funny, not to say ilariant, that a monitor seems like a “tunner” (I can’t express how ridiculous this seems to me!!!!!!!!!)
How can I solve this problem!?
Or I want my money back…
From: Dynaudio Professional Support [support@dynaudioprofessional.zendesk.com]
Sent: sexta-feira, 1 de Agosto de 2014 13:32
To: António Filipe Pina
Subject: [dynaudio Professional Support] Re: bm15a par de colunas
________________________________________

António Filipe Pina, Aug 02 00:52:
Hello,
It’s 5 years ago and not 6... I have been 4 years in Angola and that’s why I am now using the product again. I try, but I think I will throw to the garbage…
Since the email that you have referred bellow, I have send twice the right speaker to repair, and has return with the problem... See the attached emails!!!!
For me, it’s unbelievable the passiveness that the support answer to the problems. It seems that the idea is that is everything normal.
And Thomann service has not answer anymore the email in attach?? I have asked from my money back in 14-April-2010 (attached email)!!
I have one pair of products that I consider to be the worse buy I have made, and I have payed 2600 €!!!
Now, I understand the videos that are in youtube:


(similar problem that my left monitor has now)
Is necessary to put a video on the youtube with my bm15a “tunner” ? and my left ‘distortion’ monitor? What a wonderful pair of noise generators…
I repeat what I have sayed before: It’s amazing and funny, not to say ilariant, that a monitor seems like a “tunner” (I can’t express how ridiculous this seems to me!!!!!!!!!)
How can I solve this problem!?
Or I want my money back…
Attachment(s)
unnamed_attachment_1.eml
________________________________________

Nicolas, Aug 01 14:31:
Dear Antonio
1.The "radio" problem was already taken 6 years ago and you were offered a return to the dealer. and further assistance if not possible:
"
Henrik Midtgaard Sep 24, 2009 11:46
Dear Antonio,
I apologise for the delay in responding to you, we are currently experiencing a high volume on support requests.
I've checked into this matter with our Business Manager for the Dynaudio monitors, and this is what I found out: the BM15A are fully compliant with applicable EU regulations regarding electronic emissions and electromagnetic shielding; obviously, you're in a unique situation with what you're experiencing and I'm afraid we are not able to suggest any solutions or workaround for you.
I would recommend you return the speakers to the dealer (if possible) - if not, please let me know, and I'll see what I can do."
- BM15A sensitive to radio emissions : units are conform to EU specifications, but in some case (i.e proximity of a strong transmission signal, they will actually catch the radio). relocating, moving the units etc.. can solve the problem.
2. For the distortion - That is a new problem and could be due to something faulty in the amp module.
In this case please contact the service center in Portugal that will fix the problem. I am afraid that this enters in the normal service procedure and cannot be covered by warranty.
https://www.tcelectronic.com/support/service-warranty/service-centers/
regards
Nicolas
________________________________________

António Filipe Pina, Jul 31 09:29:
Boa noite,
Venho desta forma demonstrar o meu total descontentamento por um par de colunas bm15a.
Neste momento, oiço rádio numa coluna (sem qualquer imput), e a outra coluna apresenta distorção aberrante.
Foi a pior compra que fiz em termos de audio.
Dinheiro deitado ao lixo!!! São 2600€ no total para deitar ao lixo!!!!!!
Enviei os emails anexos e nunca ninguém me resolveu nada. Estive 4 anos em Angola (2009 a 2013), razão porque só agora voltei a ouvir as colunas.
Neste momento, uma coluna começou a tocar mal, com distorção muito grande (Esquerda).
Dynaudio para mim é mesmo muito mau!!!
Como posso resolver isto???? É que 2600€ custaram-me a ganhar!
Antonio Pina
+351 919560123

This email is a service from Dynaudio Professional Support.

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OVERALL OPINION

A monitor that is a tuner. Forget! And support doesn't do nothing...

The Dynaudio Acoustics BM15A monitors have mixed some of my best songs. I have been using these monitors since around 2007 and they are some of my favorite ones that I have ever worked with. I did not appreciate them when they first came out and I got them, but looking back after working with them for over 5 years now I can truly say that they have served me well and I am looking forward to creating more good music with them. I still have the same exact pair that I purchased, never had to take them back or replace them. I never even had a warranty on them; they have worked great and still look new.

SOUNDS

You can turn these all the way up and not experience any distortion, humming or anything. The bass is very warm but still tight, the highs and mids are clean and amazing. These monitors are great for project studios that do any sort of audio editing. I have edition music and done video production sound with them via After Effects.

OVERALL OPINION

These are 2 way active monitors that have a front ported cabinet with a 10 inch bass driver. I have done everything from Rock to easy listening music in these monitors and every single time a I get a great mix. I have even done some of my final masters in these monitors myself because I feel like they have a “true sound”. However the music sounds coming through these speakers are as good as it is going to get in other systems. I currently trust these monitors more than I do any other monitors that I have personally owned in my 20 years making music from home. The price of these is not as high as it was when they first came out which makes it the perfect time to purchase a new pair of them.

Powerful speakers that go very deep, as long as you have a large enough room. You can do without a subwoofer.

They are not aggressive, you can listen to them for hours without getting tired.

SOUNDS

These speakers reproduce 45hz at 0db.
Playing with the filters you can get 30hz at -3db but the frequency response curve is not so flat (peak of +6db at 45hz - see the manufacturer's diagram).

You need to run them in following the instructions of the manufacturer, which means you shouldn't drive them too hard the first 24 hours of use.
Personally, I only used them at low-mid volumes for 8-hour sessions every day during a week. Afterwards you can drive them progressively harder to let the transducers work correctly.

It's hard to describe with words what you feel listening to the BM15A...
The sound is very clean, very detailed, the dynamic response is incredible. No frequency intrudes upon any other.
The stereo image is very good, you don't have to be right in the sweet spot to hear it clearly.

OVERALL OPINION

I've had them for a little over a month and they only get better with time.
Each speaker is on a stand and isolated with 4 pads. For their part, the stands are isolated from the ground by spikes and feet.
I don't regret my purchase in the slightest.

The sound is the same at low and high volumes.

Brief update after 1 year of use:
The tweeter is making some noise due to a faulty electric installation, but I moved and everything is great now.
As for the lack of mids, I have nothing to say, after running them in, the frequency spectrum is full now.
And it's a delight to have them in my 226 sq ft room!

These are the primary active studio monitors in the studio that I work at. These are a pretty flexible monitor, having a rather balanced sound that is useful for many different kinds of projects. These are active, thus not requiring the power supply that you need for a passive monitor. I have mainly used these monitors, or even heard them in action, while recording jazz, r&b, latin jazz, and rock sessions in Pro Tools HD 8. I've also been impressed with how they handle mixing film scores. I think that these sound pretty good because of their low end.

SOUNDS

The stereo image is among the best that I've heard in studio monitors. I haven't been familiar with too many different pairs of monitors, but I'd have to say that these are my favorites that I've used. The dynamics and EQ spectrum are both really responsive, and the speakers are good about picking up the most minute details. My biggest frustration with monitors in general is their lack of attention in the low end of the spectrum. These are great about making everything far more audible. I don't know why the question above asks about effects, these are monitors and don't have effects.

OVERALL OPINION

I can't really say much more about these monitors, they are simply a solid monitoring system. I would say that even though they are extremely expensive, they are worth it in the long run, mainly because no matter how much other gear you buy, mixing is going to be difficult without a pair of good monitors. I think once I can finally afford my dream pair, that I would probably go with these.