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Thread Saffire Pro 40 - unbalanced input issue

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1 Saffire Pro 40 - unbalanced input issue
I bought a refurbished Focusrite Saffire Pro 40 (with full manufacturer's warranty), and I'm running into a problem (maybe with my brain). Here goes:

When I insert an XLR cable into any of the 8 inputs, the signal is fine...and angels fly. However, when I insert an unbalanced 1/4" cable (either a mic cable or from a preamp), the signal is so low it's unusable.

Now, if the instrument switch (which only exists on channels 1 & 2) is on, then the 1/4" unbalanced sound is at a regular level again. So, it seems that there is something wrong with the way it handles my standard unbalanced inputs (without the Inst switch).

Am I missing something here? Am I insane? Any suggestions would be much appreciated.

Thanks,
Jim