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Thread M Audio Duo USB

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1 M Audio Duo USB
A quick troubleshooting question about the M Audio DUo USB preamp.

I've bought one second hand, installed it (windows XP), it powers up and I can select it in my recoridng program (cakewalk). However, the Phantom Power doesn't seem to turn on, nor can I get any mic input (using a condenser mic).

Has anyone had similar problem, or could direct me to anything dealing with M-audio troubleshooting (other than the m-audio support, which is woeful).

Thanks in advance.
I've had the same problem with Mac OSX. I'd be very interested to hear if you've found a solution to your problem.