Focusrite Scarlett Solo 1st Gen possible audio driver issue

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rgsdf

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Member 7 years ago

Topic Posted on 08/26/2017 at 15:24:51

Hey, ever since I got my Focusrite Scarlet Solo 1st Gen I've been having issues with the audio completely cutting out when doing things like watching a video online or gaming and it's getting pretty frustrating. The issue can be fixed by simply unplugging the Scarlet Solo and plugging it back in, but if I have an application open already, the application sometimes will not stat playing audio again after plugging it back in. I can't really replicate it, but it seems to occur most when I open a new application or a new video (I use google chrome). I've tried using a USB 3.0 and 2.0 and both produce the same issue. Not sure if this matters but when the audio cuts out the videos I'm watching will just start to buffer permanently until I reset the audio. Could this possibly be due to a bad motherboard not supplying the correct power or maybe a fault in the driver?

Thanks in advance for any replies, can't find this same exact issue anywhere.

AlexFocusrite

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Member 8 years ago

2 Posted on 10/10/2017 at 02:11:30

Hi Cameron,

I'm Alex and I work for Focusrite Tech Support and would like to help you with your Scarlett Solo problem that you're having. This is probably that the driver is being exclusively used. If you follow the steps in this article it should fix the problem.

https://support.focusrite.com/hc/en-gb/articles/115005113405-I-m-losing-audio-in-Windows-when-I-switch-applications

If you're still having issues after this then you'll need to open a support ticket with us directly so that we can troubleshoot further.

https://support.focusrite.com/hc/en-gb/requests/new

Best regards,

Alex Bull // Focusrite Tech Support

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