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Clarett 8pre won't boot up properly.

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Topic Clarett 8pre won't boot up properly.
I have a brand new Clarett 8pre that only turns on sometimes. When it boots up all the way, my firmware update freezes. When it doesn't boot up, every light including all of the meter lights come on if I hit a 48v button. Is this fixable? Have I purchased a bonk product?