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Ethernet Connect: Control 2802 to Mac

 
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jimsaxman

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jimsaxman
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1 Posted on 05/11/2015 at 18:36:06Direct link to this post
I'm having great difficult loading the Focusrite Control 2802 driver onto my computer. I suspect it has to do with the ethernet connection. Although the computer says it is connected, the computer is not acknowledging recognizing it. I fear it may have something to do with the IP address I selected or the routing. Is there anyone who has some experience with this who can give me some clues?

Simon Focusrite

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Simon Focusrite
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2 Posted on 05/13/2015 at 09:35:51Direct link to this post
Hi Jim,

What IP & Subnet Mask do you have selected on the 2802 and in your Network settings on your Mac/PC?
Please check the following manuals to check your Network setup:

Page 6 (Mac):
http://d3se566zfvnmhf.cloudfront.net/sites/default/files/focusrite/downloads/7289/control2802logicmanual1.4rev2.pdf

Let me know how you get on.
Simon // Focusrite Technical Support

jimsaxman

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jimsaxman
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3 Posted on 05/13/2015 at 12:15:35Direct link to this post
Thank you for this site reference. I see that it is the manual for Logic. I use Cubase and I have that manual. There is NO reference to the network/ethernet set-up in the Cubase manual that I can find. I did talk to a fellow by the name of Cody here in the US who set me straight with this and I got connected and downloaded and installed the driver. Took about an hour. But, as I say, I could find no reference to this set-up process. Thanks again for your help. Now, on to the next problem.

Simon Focusrite

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Simon Focusrite
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4 Posted on 05/14/2015 at 01:50:39Direct link to this post
That's great, glad Cody was able to get you up and working.
If you need anything else, please don't hesitate to get in contact.

Many thanks
Simon // Focusrite Technical Support

djagentm

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djagentm
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5 Posted on 05/20/2015 at 10:55:22Direct link to this post
I had the same problem. It was my ip address causing the problem. I changed the ip exactly as it said in the manual

Obadiah C. Gonzalez

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Obadiah C. Gonzalez
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6 Posted on 03/05/2017 at 05:52:27Direct link to this post
I'm having this same problem and have followed the manuals instructions strictly. Every time I go to press connect on the 2802 software it doesn't connect. Can some one please help me?
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