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Thread Focusrite Pro 24 Not getting any input or output from Sonar Platinum

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1 Focusrite Pro 24 Not getting any input or output from Sonar Platinum
on a new pc I just built.

specs: ASUS H170M System board

Intel(R) Core(TM) i5-6500 CPU @3.20GHz 16GB Ram

SIIG NN-E20012-S2 Firewire card TI chipset. I was using this card in my HP so I know it works and Assume it's compatible with this new system.

Here's what's going on and I want to note that this issue is not just with Sonar, Same with Studio One 3. I also unistalled Sonar and re-installed it.

See my interface in Sig.

If I plug in my guitar to the Focusrite (doesn't matter which input)I get an input signal on the interface and in Mixcontrol and can hear what I'm playing through my monitors.
When I open a blank project and insert a new track, arm it to record there is no signal, meter activity or sound in Sonar. Even if I use Sonar's input monitor instead of mixcontrols. Also There is a 4 or more second lag from when I click to arm the track.

If I open a new project, add a track and import a guitar track for example (wave file) when I press the space bar or click the play on the transport there is a 4 second delay then platback begins but there is no sound or meter activity. Sonar will also white out and I have to close it. When that happens I have to reboot because Sonar won't load again.

I hope you guys can help me figure this out. I'm in a boat without a paddle.
2
Hi Mosvalve,

Sorry to hear of the issues, but hopefully we can help get you back up and running.

It will be ideal to review this article covering chipset compatibility : https://support.focusrite.com/hc/en-gb/articles/207546925

With the behavior possibly being related to a few different causes it may be best to submit a support request to us here: https://support.focusrite.com/hc/en-gb/requests/new

This will allow us to do more troubleshooting along with gather some information that will allow us to help you get up and running!

Best Regards,
David // Focusrite Technical Support
3
Hi David, Thanks for the reply. I found that my firewire card just didn't like the motherboard. Most likely a chipset incompatibility issue like you mentioned. I put in a new card. This one has a VIA chipset and is working fine. So all is well now. I heard that there is an issue with firewire cards with VIA chipsets on Win 10 with your interfaces is this true? Thanks for your assistance.
4
Hi Mosvalve,

We have an article covering what you mention here:

https://support.focusrite.com/hc/en-gb/articles/207546925-How-can-I-tell-if-my-Firewire-chipset-is-compatible-with-my-interface-

I hope the above helps, please do let us know if you need anything else.

Simon // Focusrite Technical Support