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Scarlett 2i4: balanced output inaudible

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Scarlett 2i4: balanced output inaudible
#1
Hi,

Until recently I had a Phonic Firefly audio interface connected to my iMac via FireWire. I used two mono jack-to-jack leads to route the audio output from this to a small mixing console so that I could mix it with other signals (e.g. from an electronic drum kit, or a phone or other device). This always worked without a hitch.

However, I recently upgraded my iMac to a newer model that has no FireWire port, rendering my Firefly interface useless. After a bit of research, I decided to buy a Scarlett 2i4. It's connected to my iMac via USB (of course), and has a pair of active monitors connected to the 1-2 pair of phono outputs. This works fine just for listening to whatever happens to be playing on the iMac. I say this simply to point out that the basic functioning of the 2i4 seems to be OK.

However, when I connect the 1-2 pair of 1/4" jack outputs on the back of the 2i4 to my mixing console (as I used to do with my Phonic Firefly), I don't get any signal showing on the mixing console and I can't hear anything coming through it. I've also tried taking the output from the 3-4 pair of phono outputs, with the same result. I've tested the jack-to-jack cables I'm using and they're fine, as is the mixing console. If I plug a pair of headphones directly into either of the 1-2 output sockets on the back of the 2i4, I can hear audio, though not very loud.

What is happening here? Why can't I get a usable signal from the outputs on the back of the 2i4? Any ideas?

TIA

Rob

#2
Are the daw signals routed to your outputs.
If something is not assigned right you hear nothing.

Same for headphones. These are connected to your main outputs.

Can you make a screen image of the softmixer if you have any?

- Angelie

It's not about what you got to use ....    but how you use what you got...

#3
Quote from angelie:
Are the daw signals routed to your outputs.
If something is not assigned right you hear nothing.

Same for headphones. These are connected to your main outputs.

Can you make a screen image of the softmixer if you have any?

- Angelie


Thanks for your reply. The problem is occurring without even using a DAW, just playing audio from my Mac through the interface over USB.
#4
I know this is an old post, but I had a similar issue recently.

Make sure that you are using a 1/4" TRS to Dual 1/4" TRS Stereo Interconnect Cable and not a regular two-wire 1/4" cable.