Log in

Log in

< Back to Focusrite Scarlett

Enlarge

Tutorials

Classified Ads

Thread Scarlett 18i20 will not connect in OSX (but will in Windows)

1 comment
2 participants
720 views
2 followers

quartzite

New AFfiliate

First post

1 Posted on 09/21/2015 at 19:24:55

Hey all,

I've had my 18i20 for over 6 months now. For a good while it was working fine in OSX (10.10.4), but recently when I connect it mixcontrol does not detect it. The USB light on the device lights up and the device still connects fine in windows (tested through parallels on the same machine).

I have tried uninstalling, following this guide for full uninstallation: http://us.focusrite.com/answerbase/uninstalling-scarlett-mixcontrol-from-a-mac (though I couldn't find all the files listed). I've also tried searching my machine with "find / -name *scarlett*" and "find / -name *focusrite*" and deleting all those files before reinstalling.

Any advice on what to do next? I really want to get back making music...

[ Post last edited on 09/21/2015 at 19:30:52 ]

Watch by email

Simon Focusrite

AFfinity Poster

2 Posted on 09/22/2015 at 06:45:22

Hi,
It would be helpful for us to see a System Report from your Mac with the Scarlett connected.
Because you will likely not want to post this in a public forum, please contact us via our web form here:

http://focusrite.com/answerbase/contact-0

After your initial email, you will receive an auto bounce back to your email address, please reply to this straight away with the following system report:

While the unit is connected on its own to your Mac, could you please send me a copy of your system profile by going to;
About This Mac >More Info >System Report >Please wait for 60 seconds >File >Save.

This will also create an email troubleshooting case for you.
Hope this helps.

Best regards
Simon // Focusrite Technical Support

List of moderators

cookies

We are using cookies!

Yes, Audiofanzine is using cookies. Since the last thing that we want is disturbing your diet with too much fat or too much sugar, you'll be glad to learn that we made them ourselves with fresh, organic and fair ingredients, and with a perfect nutritional balance. What this means is that the data we store in them is used to enhance your use of our website as well as improve your user experience on our pages and show you personalised ads (learn more). To configure your cookie preferences, click here.

We did not wait for a law to make us respect our members and visitors' privacy. The cookies that we use are only meant to improve your experience on our website.

Configure my preferences
Accept all

Our cookies

Cookies not subject to consent

These are cookies that guarantee the proper functioning of Audiofanzine and allow its optimization. The website cannot function properly without these cookies. Example: cookies that help you stay logged in from page to page or that help customizing your usage of the website (dark mode or filters).

Google Analytics

We are using Google Analytics in order to better understand the use that our visitors make of our website in an attempt to improve it.

Advertising

This information allows us to show you personalized advertisements thanks to which Audiofanzine is financed. By unchecking this box you will still have advertisements but they may be less interesting :) We are using Google Ad Manager to display part of our ads, or tools integrated to our own CMS for the rest. We are likely to display advertisements from our own platform, from Google Advertising Products or from Adform.

You can find more details on data protection in our privacy policy.
You can also find information about how Google uses personal data by following this link.

We did not wait for a law to make us respect our members and visitors' privacy. The cookies that we use are only meant to improve your experience on our website.

Select all

Our cookies

> Cookies not subject to consent

These are cookies that guarantee the proper functioning of Audiofanzine. The website cannot function properly without these cookies. Examples: cookies that help you stay logged in from page to page or that help customizing your usage of the website (dark mode or filters).

Google Analytics

We are using Google Analytics in order to better understand the use that our visitors make of our website in an attempt to improve it. When this parameter is activated, no personal information is sent to Google and the IP addresses are anonymized.

Advertising

This information allows us to show you personalized advertisements thanks to which Audiofanzine is financed. By unchecking this box you will still have advertisements but they may be less interesting :) We are using Google Ad Manager to display part of our ads, or tools integrated to our own CMS for the rest. We are likely to display advertisements from our own platform, from Google Advertising Products or from Adform.

Confirm my preferences

As an alternative, you can also prevent us from using cookies and permanently hide this cookies popup by clicking here.

You can find more details on data protection in our privacy policy.
You can also find information about how Google uses personal data by following this link.