« Digitech RP300 »

I liked the RP200 and decided to upgrade. I pruchased the RP300 retail at Guitar Center, Austin Texas.

This is a great heavy duty product with quality effects and flexible programming.

Please read the following emails:

To: support@digitech.com
From: (Mike)
Subject: Comment, Suggestion, etc.

I didn't see the product RP300 in your drop down above... THIS IS A SERIOUS DEFECT NOTIFICATION! I upgraded from the RP200 and purchased an RP300 from Guitar Center in Austin TX. I found that when I pressed the "STORE" button that the PC board below seemed to "give" a little. I took the unit back to Guitar Center and demonstrated this to Kyle in Accessories. We found that ALL the units he had in stock did this same thing. When I opened up the back, I found that there is a screw missing that holds the board down in that area! I also went to MARS Music in Austin and found that all their RP300's did the same thing! My engineering background tells me that any
time you allow movement in a PC board there will eventually be a stress failure. I have inserted a screw and it corrected the problem. My immediate concern is that I had to work on a brand new unit I paid for,
because there wasn't another in town that didn't have the same problem. I feel I am entitled to some recompense for my trouble with a defective product and for notifying you instead of hitting the user group and product review boards. Please respond.

_______

Dear Mr. Welch,

Thank you for your comments regarding the RP300 that you purchased. First off, we appreciate your purchase of DigiTech products. We also value the feedback that we receive from our customers. The screw that is missing in the area by the STORE button is not an oversight. The bos that holds that particular screw in is inconsistent in height from our casting supplier. Because of the high volume of
manufacture, the inconstant height was causing problems on the production floor. We considered removing the screw only after carefully reviewing the ramifications. When the PCB flex was considered, we looked at the flex with the screw inserted and without it inserted. The PCB flexes with or without the screw inserted and it actually has a gentler flex (the angle of flex is less) when the screw is not inserted. After thorough testing, it was
decided to leave that particular screw out of the assembly until we could redo the casting to solve the real problem From our extensive experience building these types of products, we don't feel that the amount of PCB flex will cause any problems (there are no fine pitch parts close to the switch,
which is where the majority of the problems happen).

Thank you for taking the time to write to us and express your concern. I
hope that I have answered your concerns. Please contact me if you have any
further questions. We would like to send you a DigiTech shirt for the amount of effort that it has taken to alert us of your concerns.

Best Regards

John Hanson
VP of Engineering
Harman Music Group


Good materials, ergonomic.

I love the effects and easily programmong and storing capability. I have donre programming between songs in a live set!

I don't neccesarily appreciate the repsonse from Digitech when I pointed out a manufacturing defect.

This review was originally published on http://www.musicgearreview.com