Log in
Log in
Forgot your password ?
or
Create an account
or
Log in using a Facebook account
NotificationsNo new notification
< Back to Focusrite
Enlarge
Focusrite
Focusrite
(249 user review)
Products 193 193
News 65 65
Articles 3 3
Tutorials
Reviews 249 249
Classified Ads
Forums 753 753

Focusrite Scarlett Sound Card - Techniqual Driver Problem

  • 19 replies
  • 4 participants
  • 20,494 views
  • 4 followers
Topic Focusrite Scarlett Sound Card - Techniqual Driver Problem
Hey guys.
I got Scarlett 2i2 some day ago and after Registering my product I got Drivers and I installed them .
I got a Rode NT-2 Package and Everything was good .

I used FL Studio 11 And SONAR for music and vocal recording ...
and ... I'm using ASIO4All v2 for Audio recording .

yesterday I downloaded FL Studio 12 (Final) and installed.
And I faced with a damn problem , It seems Fl Studio Installed something that crashed my focusrite Drivers

It records something like Crackling Noises and it's very noisy , I uploaded some samples I record :

- sample 1 : Microphone touching
https://my.pcloud.com/publink/show?code=Eof7

- sample 2 : Air sound
https://my.pcloud.com/publink/show?code=5rf7

- Sample 3 : Vocal sound
https://my.pcloud.com/publink/show?code=kof7

And problem there is , It's everywhere like this .
In Windows recorder , In everywhere on my Desktop PC :(

First I thought my microphone is the problem and it's from Hardware .
But today I tested my Scarlett and my mic on my laptop and everything was right !



And now :D:
I read some topic like this :
https://en.audiofanzine.com/focusrite/forums/t.9072,crackling-noises-scarlett-solo-windows-7-64bit.html


But that solution not works for me :(
My OS is Windows 8 64-bit and my driver version is last version I downloaded from my profile .

What I have to do now ?




[ Post last edited on 04/29/2015 at 03:11:27 ]

View this discussion’s subject
11
Can it be that the amount of audio drivers bite eachother? Or that they use up to much resources?

What if you kill / disable all audio drivers except the scarlett ones....

What happens then?

I'm not an expert but you can always try ;-)

- Angelie

It's not about what you got to use ....    but how you use what you got...

12
Quote from angelie:
Can it be that the amount of audio drivers bite eachother? Or that they use up to much resources?

What if you kill / disable all audio drivers except the scarlett ones....

What happens then?

I'm not an expert but you can always try ;-)

- Angelie


I tried it ... I remove all of my audio drivers and test each one alone ...
But nothing changed ...

It really hurts ! :| I DID EVERYTHING but there's no changing ! even a little bit ... :(

even I remove all of my sound drivers and when my system has no sound !
DPC is yellow :|

I think after two year I have to change my windows :D
But I can't becuz my main work is Architecture Rendering and Game modeler and I have many software if i change windows ... ... ... :| ... It's very hard .

Thanks so much for replying
13
Hi Linkin,

Do you currently have both the 2.5.2 and 3.1.10 drivers installed?

Ideally you should only have (1) audio driver installed to avoid conflicts. That 2.5.2 driver was released for AMD customers using USB 2.0 ports. Since you are running an Intel processor you should be able to remove the 2.5.2 driver and keep the 3.1.10.

Lets Code 10 the device and then reinstall the 3.1.10 driver only. To do this please :

Go to Start> Control Panel> Programs and Features ... Here you will right click on "Focusrite Scarlett Audio..." and choose uninstall as well as right click on "Focusrite USB 2.0 Audio.." and choose uninstall. If prompted to restart please do so.

Next, please go to Device Manager> Sound Video and Game Controllers and right click on the Scarlett and choose uninstall. You will also need to check the box to uninstall the driver as well, when prompted.

The end result should be a "Code 10" when the device is connected. The "Code 10" error will be shown in the form of a yellow triangle being listed next to the Scarlett in Device Manager. To confirm this, please disconnect and reconnect the Scarlett to your PC. Once done, please disconnect the Scarlett and install the 3.1.10 driver.

What are your results?

Also it may be beneficial to see a NFO of your system information to look into other possible causes.

If you have not already, please open a support case with us here : https://global.focusrite.com/answerbase/contact

Best Regards,
David // Focusrite Technical Support
14
Hi David
I did them all but nothing changed I think it can't fix !

This is my last way :
www.sysnative.com/forums/windows-7-windows-vista-tutorials/5721-how-diagnose-fix-high-dpc-latency-issues-wpa-windows-vista-7-8-a.html

but I'm not sure to do this ... do you think it can works ?
I'm afraid to ding this way .

Cheers,
Mike

[ Post last edited on 05/09/2015 at 13:44:01 ]

15
sorry for spam posting :)
Here ... my scanned DPC !
this software says your system is ready for audio streaming !
1903122.jpg
16
Hi,

Are you still seeing multiple yellow spikes in the DPC graph when running audio?

Thanks
Simon // Focusrite Technical Support
17
Hi Simon
yest It's the same...

But Some news ...

1 - I tested my 2i2 and my mic on another three system (PC).

I first installed 2i2 2.5.1 driver ... and Next I installed FL Studio 12 !
And Everything was right :|

And I got their DPC graph before/after instillation .
and All of them was yellow but they all was right.


2 - Important thing : I updated my HD Realtek Driver to an official version .
and my system sound in FL studio and ... went so good .

Sound performance in VSTs and everything was so cool ... no noise ... no delay ...

But precisely when I connect my 2i2 , Audio performance Gets downnnnnnn !

My vsts goes to 2 or 3 second delay ... FL studio opens with delay ...

And NOISE and more noise on my microphone ... !


3 - I can't remove 2.5.1 from my pc ... it's not in device manager but when I Uninstalls 2.5.2 and 3.1.10
Yet I have focusrite devices in Fl Studio and everywhere ...

But in system sound setting it's not ...


I tried to install it fully by removing sys files but it doesn't work ...



Result till now :

- My 2i2 Is Healthy
- My Microphone Is Healthy
- FL Studio 12 it's not the problem

So what's wrong !?
I was working with it everyday and it was perfect but now ...
I'm disappointed !

18
holy crap !!!!!!!
Finally ... !


5 minute ago A really silly idea created in my head! AND IT WORKS :|

I just made another Windows User Account and Sound is perfectly clear !!!!!!!!! :|

I can't understand really what was wrong :D
Now I Installed FL12 on my another User and
Everything is cool ...


Thank you all Simon , Angelie , David And Ben (Online Support)...
http://upload7.ir/imgs/2014-11/13869862607641705758.gif
http://upload7.ir/imgs/2014-11/13869862607641705758.gif
http://upload7.ir/imgs/2014-11/13869862607641705758.gif

[ Post last edited on 05/13/2015 at 15:39:55 ]

19
Excellent news.
That is quite strange and perhaps relates to a back-end process or similar that is running as part of your other Windows account.
It's possible that after a long period using one account, various updates, program installs, program uninstalls, old drivers etc, things can become unstable to a degree.
As you've found, it's often worth 'starting from scratch' every now and then, essentially having a bit of a system clear-out.

Hope you enjoy the Scarlett some more, let us know if you need anything else.

Simon // Focusrite Technical Support

[ Post last edited on 05/14/2015 at 01:57:55 ]

20
Yeah! :-h
Good news....enjoy recording / playing music

- Angelie

It's not about what you got to use ....    but how you use what you got...