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Thread No audio output on Scarlett 8i6 or in MixControl. help

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1 No audio output on Scarlett 8i6 or in MixControl. help
Having trouble with my Scarlett 8i6 as of yesterday. This all happened when I decided to plug in my midi keyboard (Novation 49SL MK2) for the first time on my new operating system.

I cannot get any audio out of my Scarlett 8i6. Windows' sound manager SHOWS audio levels on the "Focusrite Line Out" output, but I'm getting no levels/signal out of my Scarlett, and no levels/signal in MixControl either.

I think it's something with my Novation Keyboard drivers that screwed everything up. The only other explanation is that there could be a hardware failure with my unit, which I truly hope isn't the case.

Here's what I've tried:
- Using a different USB cable
- Using a different USB port on my PC (tried both 2.0 and 3.0)
- Tried all outputs, nothing
- Using a different pair of headphones, nothing
- Uninstalling Focusrite and Novation drivers completely
- Reinstalling only the Focusrite drivers, all three available releases. Nothing.

Windows Sound manager is set correctly, default output is set and again, I'm seeing levels there. It seems to be that nothing is hitting my interface.

Any ideas?

Hardware: Focusrite Scarlett 8i6
OS: Windows 10
2
i can barely hear audio from SYNTHS in INPUT 3/4. 5/6
have you found an answer
i use MAC OSX 10.12.6
3rd generation 8i6